Very professional and courteous staff and did the work in the amount of time that was given. After job was complete one of the owners came out to follow up on the work and made sure the project was done to my satisfaction. Pricing was very competitive and I will definitely use again.
The work done for us by Arocon was superb. The painting contractors, in particular, were outstanding in doing meticulous and thorough work. They were very considerate concerning the movement of furniture, etc. and replaced every item they put aside. The clean up was also excellent. I would recommend Arocon, especially their painting contractors, to anyone.
I have had this company work on my house before and I have to say that I was pleased with the promptness and the results of the work. They answered all of my questions, offer competetive rates, and were generally professional and courteous. It is with mixed emotions that I write this. I will omit names as I do not want to single anyone out. I recently arranged for them to come out to do some more repairs on my house and the experience was frustrating and infuriating, at best. Communication was virtually non existent and when I finally nailed them down on a date, I was told that there was a miscommunication and they would have to come the day before Thanksgiving. Needless to say, this arrangement did not work for me so the repairs had to be pushed back further. I took time off work and waited in the house all day long. I finally got a call back after 3:00 pm. While the workmanship was good on my past jobs, I cannot offer an endorsement of this company. If I had not committed to Arocon, I would have found another company to do my work. I have other repairs I need done and I will have to consider finding another contractor as I am not confident the work will be up to standard. I hope the workmanship is better than their customer service. I hoe that I will be able to recant this when the work is done.
I do NOT recommend AROCON Roofing and Construction for any project, large or small.
The short version: On December 3, 2013, we hired AROCON to build a small, 100 square foot addition to serve as a foyer into our home. Also included was a retaining wall and sidewalk. AROCON was hired as a general contractor to manage this project, communicate with us and the sub-contractors, ensure quality of the product, and maintain the agreed upon timeline. AROCON completely and utterly failed on all aspects. We spent countless hours identifying their shortcomings and often had to offer solutions to keep the project moving. On more than one occasion AROCON fell completely silent, for weeks at a time, with zero response to emails, phone calls, and/or texts. Almost every aspect of this project had to be re-done at least once due to poor craftsmanship, inability to follow the blueprints, and miscommunication (or lack of communication) between the project “manager” and the sub-contractors. AROCON also failed to meet every single timeline they ever agreed too. The project was to commence within 6 weeks of permit approval and completed within 6 weeks of the start date; after almost a year of frustration we were left with a half-built addition that required numerous corrections before construction could resume. On October 28, 2014, a Montgomery County building inspector identified numerous violations and concerns with the project. Upon reviewing the blueprints, the building inspector noted that the roof is not properly constructed and there is no engineering documentation on site for widening a doorway that is located on an exterior, load bearing wall. Had the project continued as planned, some very serious structural problems could have arisen affecting the new addition and our existing house. I convey the findings of the building inspector to AROCON and inform them that the contract is immediately terminated. A brief reply from AROCON is received, stating that a formal reply will be sent shortly. I have not heard from them in over 6 weeks. Overall, an utter disappointment….
AROCON Roofing and Construction demonstrated zero ability to plan, communicate, or manage. I do not recommend them for any project large or small.
Summary: Overall, there is nothing positive that I can say about AROCON Roofing and Construction. The project was poorly managed and executed. Communication was poor and at multiple times non-existent. The project “manager” did not manage, did not communicate, and routinely failed to do what he said he would. Reviews on this site, as well as others, claim that AROCON uses unskilled labor for their projects and I completely agree with that assessment. Overall, highly disappointed.
If they reply, AROCON will probably claim that the delays were beyond their control and that their work always passed inspection…. There is some partial truth to that, but still does not address the main issue; AROCON failed to properly manage this project.
Answered my emergency call the same day and fixed the roof problem. Were cheaper than the competitor too. Nice guy (Eric), made a good impression on me. Would call them again.
Arocon Roofing And Construction Llc is a US Roofing Contractor based in Finksburg, Maryland. Arocon Roofing And Construction Llc is located at 1718 Yorkland Rd, Finksburg, MD 21048, USA.
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